Caught On Camera: IndiGo staff manhandle passenger at Delhi airport

A video showing a scuffle between a passenger and an IndiGo staffer at Delhi airport has gone viral on social media following which the airlines on Tuesday apologised for the incident.

The incident took place on October 15 but came to light only after a video surfaced on Tuesday.
According to reports, it all happened when 6E 487 flew into Delhi from Chennai. Passengers were waiting for the bus inside the airport when Rajiv Katiyal got into an argument with some ground staff. It has yet not been ascertained that what sparked that verbal altercation.
Katiyal reportedly abused one of the ground staff in the heat of the argument. An airline staffer can be heard objecting the passenger using abusive language.
Seconds later, Katiyal is seen being physically stopped from boarding the coach and pulled back by a staff. A scuffle then broke airline staffers can be seen manhandling the passenger.
“I was standing in the shade of a plane when a ground staff started shouting at me in a very rude manner. I asked him why don’t you arrange the third bus for which we are waiting. Meanwhile, when the bus came, two people said let’s teach him a lesson and one of them pulled me out of the bus,” the passenger told a television channel.

 

IndiGo’s president and director Aditya Ghosh apologized for the incident and said stern action was taken against an airline staff for manhandling the passenger.
Ghosh also said the airline held an inquiry and action was taken against the staff, without specifying what measure it took.
Montu Kalra – an IndiGo employee- who shot the video and turned a whistle blower in the manhandling case has been sacked by the airlines.
“The subsequent action of the airline in sacking the whistleblower is the icing on the cake of gross misconduct. It is apparent that such an act is borne only out of the false sense of pride that the company has started displaying since their market share has started knocking on 50 per cent,” former Air India Chief and Railway Board Chairman, Ashwani Lohani, said.
Meanwhile, Union Minister of State for Civil Aviation Jayant Sinha has sought a detailed report from budget carrier IndiGo regarding the incident.
IndiGo passenger incident from October 15 is deplorable and unfortunate. Passenger safety and security is our top-most priority,” Sinha said in a series of tweets.
“MoCA (Ministry of Civil Aviation) has already asked for a detailed report from Indigo by tomorrow… Indigo senior executives have personally apologised to the passenger,” he said in another tweet.

 

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